Question 1

Where are you and which areas do you serve?

Accepted Answer

We are in Coatepec, Veracruz, Mexico. We work on-site in Xalapa, Coatepec and nearby towns in Veracruz. Software development and remote support are available anywhere in Mexico, and development projects abroad as well.

Question 2

What are your business hours?

Accepted Answer

We are available every day, 24 hours a day. WhatsApp is the fastest way to reach us.

Question 3

How do I contact you?

Accepted Answer

WhatsApp is the fastest way. You can also email us or reach us on Facebook.

Question 4

Do you work with businesses or individuals?

Accepted Answer

Both. Software development is usually for businesses; IT support, printers and cameras are for businesses and homes.

Question 5

How much does a system or a website cost?

Accepted Answer

It depends on what you need: a one-page site is not the same as a system with users and reports. That is why we first talk with you and then give you a clear, no-obligation quote.

Question 6

Is the quote free?

Accepted Answer

Yes. Talking with you and preparing a quote is free.

Question 7

How is a development project paid?

Accepted Answer

Usually in stages: a deposit to start and the rest as parts of the project are delivered. We agree on it when we quote.

Question 8

Is the computer diagnosis free?

Accepted Answer

We tell you before checking it. We always quote the repair before doing it, and you decide whether we go ahead.

Question 9

How long does a system take?

Accepted Answer

It depends on the scope. We work in stages, so you have working parts to test within the first weeks. We give you a timeline with the quote.

Question 10

Does the system work on phones?

Accepted Answer

Yes. We build it to work on computers, tablets and phones, in the browser, with nothing to install.

Question 11

What happens with my information?

Accepted Answer

It is yours. We design systems with users and permissions, backups and encrypted connections, and we give you a way to download your information.

Question 12

Do you provide maintenance after delivery?

Accepted Answer

Yes. We stay with you during the first weeks of use, and we can agree on maintenance for improvements, adjustments and updates.

Question 13

What can be automated?

Accepted Answer

Almost any repetitive task: reports built by hand in Excel, data entered twice, records in scattered forms. If it takes time every week, it is worth reviewing.

Question 14

Will my site show up on Google?

Accepted Answer

We build it with what Google needs: speed, good structure and search data, and we register it in Google Search Console. Reaching the top spots takes time and also depends on your content and your competition.

Question 15

Can I update my site myself?

Accepted Answer

It depends on what you need to change. We show you how, or we update it for you when you need it.

Question 16

Is the domain included?

Accepted Answer

We help you register your domain in your name, so it is always yours.

Question 17

Do you make on-site visits?

Accepted Answer

Yes, in Xalapa, Coatepec and nearby towns. Some repairs require taking the computer to our workbench; we tell you when we check it.

Question 18

Will I lose my information during a repair or reinstall?

Accepted Answer

Before any change we back up your information, whenever the computer allows it. If there is a risk, we tell you first.

Question 19

How does remote support work?

Accepted Answer

With your permission, we connect to your computer with a secure program, only during the session and while you watch what we do. When we finish, the connection is closed.

Question 20

Do you install unlicensed software?

Accepted Answer

No. We work with original licenses: it is the legal option and also the safest for your computer.

Question 21

Which printer brands do you service?

Accepted Answer

The most common ones in homes and offices, including ink tank printers. Send us your printer’s model and we will tell you if we can help.

How can we help?

About DakDev

Didn’t find your answer?